1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused and in the same condition as when you received it.
  • The item must be in its original packaging, including all accessories, manuals, and protective materials.
  • A valid proof of purchase (order confirmation, receipt, or invoice) must be provided.

2. Return Timeframe

You may request a return within [X days, e.g., 30 days] from the date of delivery. Returns requested after this period may not be accepted unless exceptional circumstances apply.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Products that show signs of wear or damage caused by improper use.
  • Items sold as “final sale” or marked as non-returnable at the time of purchase.
  • Perishable or consumable items, if applicable.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us at [insert email/phone number] with your order details and reason for the return.
  2. Once your request is approved, we will provide you with return instructions, including the return shipping address.
  3. Ship the item back using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:

  • Refunds will be processed to your original payment method within [X days, e.g., 7-10 business days].
  • If the product was purchased using a gift card, the refund will be credited to the gift card.

Please note that shipping fees, if any, are non-refundable unless the return is due to a defect or error on our part.

6. Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

  1. Contact us with details of the issue and a photo of the damaged or defective product.
  2. Once approved, we will ship a replacement product to you at no additional cost.

7. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within [X days, e.g., 7 days] of delivery. We may ask for photos of the damaged product to assess the issue and provide a resolution.

8. Cancellation Policy

You may cancel your order before it is shipped for a full refund. If the order has already been shipped, you must follow the return process.